Every instrument is delivered with full documentation, a certificate of authenticity and our written guarantee on origin, provenance and condition.

Our Exchange Policy supports the long-term relationship between musician and instrument, allowing for upgrades or adjustments as your career evolves.

1. You upgrade your instrument with us.
2. You consign your old instrument with us (with proof of purchase from Gramercy Music) for 1 year at an agreed price. The price may increase if the maker becomes more sought after, or if the owner becomes a celebrated musician.
3. When we sell your instrument, you receive 60% of the sale (after GST).
4. If it hasn’t sold within 1 year, you can take your instrument back or sell it directly to Gramercy Music at a negotiated price.

Complimentary annual servicing of your instrument for the next 3 years.

Instrument servicing

• General check-up of the instrument
• Checking the pegs
• Checking the bridge condition and positioning
• Checking the soundpost condition and positioning
• Checking the setup and overall body condition
• Making sure the instrument is in proper playing condition
• Instrument polishing

Bow servicing

• Checking the condition of the frog and screw
• Checking the overall condition of the bow
• Bow polishing, where applicable

Gramercy VIP members get

1. VIP discount on selected collections: all our accessories, strings, Eurostring and Antonin Dvořák. Lothar Semmlinger and Gramercy Masterworks do not have a VIP discount.
2. A personal VIP log in to our online shop, with your discounted pricing.
3. Monthly giveaways, events and collections.

To become a Gramercy VIP

1. Spend SGD 10,000 in a calendar year, or
2. Be appointed privately as a long-time friend of Gramercy Music.

To keep your VIP status

Spend SGD 1,000 every following year to renew. VIP members are welcome to share their VIP status with students, friends and family to meet the renewal amount.

Covers manufacturer defects on all Gramercy Music instruments and bows.